Overview
Zapelite, a product of Elitestack Technologies LLC, provides WhatsApp Business API solutions that enable businesses to communicate with their customers efficiently and securely. In doing so, certain personal data may be collected and processed on our platform.
In compliance with Meta's Platform Terms, the EU General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and the UAE Personal Data Protection Law (PDPL), you have the right to request the deletion of any personal data we hold about you.
Data Controller: Elitestack Technologies LLC, represented by Binshad (CEO). Registered in the United Arab Emirates.
What Data We Collect
Through the WhatsApp Business API integration, Zapelite may collect and process the following categories of personal data:
| Data Category | Examples | Retention |
|---|---|---|
| Contact Information | Phone number, WhatsApp display name | Until deletion request |
| Message Content | Text messages, media files exchanged | Until deletion request |
| Interaction Metadata | Timestamps, message delivery status | Until deletion request |
| Consent Records | Opt-in/out logs, consent timestamps | Retained for compliance |
Zapelite follows the principle of data minimization — we only collect data that is necessary to deliver our WhatsApp messaging services.
How to Request Data Deletion
You can request the deletion of your personal data through any of the following methods:
1Option 1: Email Request
Send an email to privacy@zapelite.com with the subject line: "Data Deletion Request"
- Include your full name and WhatsApp phone number (with country code).
- Our team will verify your identity and acknowledge within 3 business days.
- Data will be permanently deleted within 30 calendar days once verified.
2Option 2: WhatsApp Message
Send a WhatsApp message to our official business number with the text: "Delete my data". Our system will guide you through verification and initiate the deletion within 30 calendar days.
3Option 3: In-App Request
Log into your account on zapelite.com, navigate to Settings → Privacy → Delete My Data, and follow the on-screen prompts.
What Happens When You Request Deletion
Upon receiving and verifying a valid data deletion request, Zapelite will permanently remove the following from all of our systems:
| Data | Action |
|---|---|
| WhatsApp phone number & profile Info | Permanently Deleted |
| Message content & conversation history | Permanently Deleted |
| Interaction metadata & analytics | Permanently Deleted |
| Shared media files | Permanently Deleted |
| Consent and opt-in records | Retained for compliance* |
*Legal Retention Notice: Certain records (consent logs and billing data) may be retained as required by UAE Federal Decree-Law No. 45 of 2021 and GDPR Art 17(3). This data is isolated and purged automatically after the legal period.
Irreversible Action: Data deletion is permanent and cannot be undone. You will lose access to all conversation history. Export your data before submitting.
Processing Timeline
| Stage | Timeframe |
|---|---|
| Acknowledgment of request | Within 3 business days |
| Identity verification | 1–5 business days |
| Deletion from primary systems | Within 30 calendar days |
| Removal from backup systems | Up to 90 calendar days |
Your Privacy Rights
In addition to data deletion, you have the following rights regarding your personal data processed by Zapelite:
Right of Access
Request a copy of your personal data
Right to Rectification
Correct inaccurate or incomplete data
Right to Erasure
Permanent deletion of your data
Restrict Processing
Limit how we use your data
Data Portability
Get data in JSON/CSV format
Right to Object
Object to processing based on interest
To exercise any of these, contact us at privacy@zapelite.com
Remove Zapelite via Facebook Settings
You can also revoke Zapelite's access to your data directly through your Facebook/Meta account:
Go to Facebook Account Settings & Privacy → Settings
Navigate to 'Apps and Websites'
Search for 'Zapelite' in the list
Click 'Remove' to revoke access and request deletion
Removing Zapelite from your Facebook settings revokes Meta access. For a complete deletion of data on our servers, please also submit a request via email.